Effective Date: February 3, 2026
At LEXAZA LLC, we aim to provide excellent service and customer satisfaction. This policy explains returns, refunds, and exchanges under standard U.S. e-commerce practices.
1. Returns & Refund Requests
Customers may request a return or refund for eligible items in accordance with this policy.
2. Eligibility for Returns & Refunds
To qualify:
- Items must be unused, in original condition, and in original packaging (if applicable)
- Requests must be submitted within 21 days of delivery
- Proof of purchase (order number or invoice) is required
3. Non-Refundable Items
The following are not eligible for return/refund:
- Items damaged due to misuse or improper handling
- Items returned after the allowed return period
- Custom-made or personalized items once production has started (if applicable)
4. Refund Process
After we receive and inspect the returned item, we will notify you of approval or rejection. Approved refunds are processed promptly.
5. Refund Method
Refunds are issued to the original payment method. Depending on your bank/payment provider, it may take 5–7 business days for the refund to appear.
6. Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, contact us as soon as possible. We will provide instructions for a replacement or return, typically at no cost to you (when the issue is our fault).
7. Order Cancellations
Orders may be canceled before shipment. Once shipped, the return process applies.
8. Shipping & Return Costs
- Customers are responsible for return shipping unless the item is defective or incorrect
- Original shipping fees (if any) are non-refundable
9. Customer Support
Email: support@lexaza.store
Phone: +1 505-764-6200
Hours: Monday – Friday, 9:00 AM – 5:00 PM (MT)
10. Updates to This Policy
We may update this policy from time to time. Revisions will be posted with an updated effective date.
11. Return Address
LEXAZA LLC
1309 SAN MATEO BLVD NE, ALBUQUERQUE, NM 87110, USA